Have a question?

Got Questions?

Do you offer last minute cake delivery?

Yes we do ! Please place your order by 12pm today for same day delivery. Yes, you can place your order in advanced for a future date.

What are the delivery days/times?

We deliver Monday to Saturday. If you need a cake for Sunday, we recommend ordering for delivery Saturday as our cakes last up to 3 days. Your order will arrive anytime before 5pm if its a workplace and by 6pm to residential addresses.

What areas do you deliver to?

We deliver Sydney wide. Yes we deliver to restaurants, shopping centres and hospitals.

Can I request a specific delivery time?

Unfortunately we can’t guarantee a specific delivery time. Your order will arrive anytime before 5pm if its a workplace and by 6pm to residential addresses. You can however track your delivery on the scheduled delivery day by calling 0458998558. Be sure to have your order number on you.

Do you deliver on weekends?

We deliver on Saturday’s only. If you need a cake for Sunday, we recommend ordering for delivery Saturday. Don’t Stress!! Our cakes last up to 3 days!

What is the cost of delivery?

Our delivery cost is between $10-$15 depending on what suburb it is getting delivered to.

What if there’s no one there?

If there is no one to accept a delivery at the specified address and time, the order will be left at the door (if it is safe to do so). If there is no where safe to leave the cake or the driver can not access a building (such as a unit) , the number registered with the order will be contacted. If the customer can not be contacted, the cake will be returned to Cake Mail and a re delivery fee will apply.

We recommend the delivery address to be specified as a business address to guarantee complete safety of the product.

Can you customise/change any of the cakes?

We are unable to change any of the colours, decorations or toppings on our cakes.

How big are your cakes?

We have 4 sizes.

Mini – 4 inch diameter (4 Serves)

Small – 5 inch diameter (8 Serves)

Regular – 6 inch diameter (12 Serves)

Large – 7 inch diameter (16 serves)

Party – Tall 7 inch diameter with a height of 8 inches

All our 4-7 inch cakes have a height of approximately 5-6 inches

Can I cancel my order?

We accept cancellations if orders are cancelled 2 business days or more prior to the delivery date, and if the chefs have not started preparing the order. If an order is requested to be cancelled within 2 business days, a $25 administration fee is applied. The customer will receive the full refund less the fee.  Orders cannot be cancelled on the day of delivery.

How do i store my cake?

Typically on a cool day, your Cake Mail can stay out of a fridge for up to 5 hours without any spoilage. The cake can last up to 3 days after delivery if stored appropriately in the fridge. You MUST take your Cake Mail out of the fridge 2 hours before serving for best results.

Do your cakes contain allergens?

Our cakes DO contain eggs and nuts. All of our cakes are halal except the alcohol decorated cakes and ‘Da Cookie Monster’.

Can I track my order?

Yes! You can simply call our drivers on 0458998558. Be sure to have your order number on you.