Lotus Fountain

FAQs

• Do you offer last minute deliveries?

  Yes we do. the Cake Gods are here to save your day! We offer same day delivery if you order before 10:30am on weekdays and we will deliver your cake by 5:30pm. For Saturdays, we offer next day delivery if you order by 3pm.

• Can I cancel/refund my order?

  Orders can be cancelled and a full refund will be issued, if Cake Mail is provided with 48 hours notice via email (hello@cakemail.com.au), prior to the delivery date scheduled.

• Where do you deliver to?

  Cake Mail delivers to Sydney Metropolitan and Melbourne Metropolitan as well as selected surrounding suburbs.

• What are your delivery times?

  Deliveries regularly take place between Monday to Friday at 12:30pm to 5.30pm. Saturday deliveries regularly take place between 8:00am-2:00pm.
  
  Delays may occasionally occur, due to heavy traffic or road work, however we will do our best to deliver close to the time-frame specified.

• Can you request specific delivery times?

  We are unable to specify an exact time for delivery, as all delivery drivers must follow a specific route to deliver all cakes by the times listed previously.
  
  Please Note: We are unable to prioritise any delivery addresses, under any circumstances.

• What if nobody is home to accept the delivery?

  If someone is not there to accept the product, it will be left at the front door (if it is safe to do so) and you will be notified via email tracking.
  
  You will receive a tracking link that will provide you with contact to your delivery driver, in here you will be able to direct your driver to leave your product wherever you would like on your premises or with a neighbour.
  
  If your order is directed to an apartment, business or school, we will offer redelivery the following day to the same or different address.

• Can you customise or alter the flavours/decorations listed on your website?

  Unfortunately not. We are unable to make any amendments or customisations to the product range that is listed on the website, as we do cater to a large amount of orders per day.
  
  If you are based in Sydney, we do offer The Selfie Cake, which you can upload any photo you want which will be a repeated image printed on the cake. This includes the recipient, yourself, any graphic, logo or character of your choice. The possibilities are endless!

• Do your products contain nuts?

  Some of our products do contain nuts. These products include the Ferrero Fountain (peanuts), The (Insta-famous) Nutella Ooze (hazelnuts), Kinder Ooze (hazelnuts), Scotch & Cake (peanuts), Gluten Free Nutella Deluxe (hazelnuts), It’s Wine o’ clock (peanuts) & The Bueno Surprise (hazelnuts).
  
  All our other cakes contain traces of nuts. If you're ordering for someone with allergies, we recommend reading the full product description for ingredients and whether the product contains nuts or simply traces of nuts.

• Are your cakes Halal or contain Alcohol/Animal Fat?

  All our cakes are Halal friendly and do not contain alcohol or animal fat within the cake or frosting. Although there is no alcohol contained in the cake, we do have certain designs that include sealed alcohol bottles as a top decorator. These products include Scotch & Cake, Wine-O-Clock & Tipsy Cake.

• Can Cake Mail cater to my dietary restrictions?

  As we process so many orders each day, we cannot customise cakes to suit specific dietary requirements. Each cake in our collection features different ingredients, which are listed on each of the product pages. Ordering Cake Mail for those with allergies is as simple as selecting the tastiest cake that will work for everyone. Each of the cakes from Cake Mail are certified Halal and do not contain any alcohol or animal fats in either the cake or the frosting. That said, please note that some of our cakes include small alcohol bottles for decorative purposes.