Orders can be cancelled and a full refund will be issued, if Cake Mail is provided with 48 hours notice via email (firstname.lastname@example.org), prior to the delivery date scheduled.
If an order is requested to be cancelled within the 48 hour period, we are happy to offer a full credit note to use within 12 months. The customer will receive the full refund less the fee.
Under any circumstances, orders CANNOT be cancelled 24 hours prior to delivery or during the delivery.
When a refund has been processed, it may take between 1-10 business days for the money to successfully process into your account.